Footwear Fit Protect Terms & Conditions

  1. Introduction 
    The Size Protection Fee is an optional service offered to customers to ensure a hassle-free shopping experience. By paying the Size Protection Fee, customers are entitled to free shipping and free exchanges for size-related issues on eligible products. 

  1. Fee Details 

  • The Size Protection Fee is a non-refundable charge of $15.00 per order. 

  • This fee covers the cost of free shipping and free size exchanges for the purchased item(s). 

  1. Eligibility 

  • The Size Protection Fee applies only to orders where the customer has selected and paid for this service during checkout. 

  • The service is valid only for size-related exchanges and does not cover returns for other reasons (e.g., colour, style, or change of mind). 

  1. Free Shipping 

  • Customers who pay the Size Protection Fee will receive free standard shipping on their original order. 

  • Free shipping is limited to the selected shipping method and destination as specified during checkout. 

  1. Free Exchange 

  • Customers may request a size exchange for the same product within 14days of the original purchase date. 

  • The exchanged item will be shipped to the customer free of charge. 

  • Exchanges are limited to one per order and are subject to product availability. 

  1. Restocking Fee for Returns 

  • If a customer chooses to return an item (where applicable) instead of exchanging it, a 10% restocking fee will be deducted from the refund amount. 

  • The restocking fee applies to all returns, regardless of whether the Size Protection Fee was paid. 

  • The Size Protection Fee itself is non-refundable and will not be included in the refund calculation. 

  1. Exclusions 

  • The Size Protection Fee does not apply to: 

  • Final sale items. 

  • Products that are not eligible for exchanges or returns. 

  • Returns or exchanges for reasons unrelated to size (e.g., change of mind, product defects). 

  1. How to Request an Exchange or Return 

  • To start a return or exchange, please use our Self-Serve Returns Portal by clicking here. 

  1. Refunds 

  • The Size Protection Fee is non-refundable, even if the customer does not utilize the free exchange service. 

  • If the customer returns the item for a refund (where applicable), a 10% restocking fee will be deducted from the refund amount, and the Size Protection Fee will not be refunded. 

  1. Modifications 

  • We reserve the right to modify or discontinue the Size Protection Fee program at any time without prior notice. 

  • Any changes to these terms and conditions will be effective immediately upon posting on our website. 

  1. Customer Responsibility 

  • Customers are responsible for ensuring the accuracy of their size selection at the time of purchase. 

  • The Size Protection Fee does not guarantee the availability of alternate sizes for exchange.